+1 (869) 465-2521 | Ext. 3350 | 3211 | 1550 | 2616 | 1641 | 2640   |    consumeraffairs@gov.kn
Notice Alerts:
I will submit the permission or NO OBJECTION CERTIFICATE (NOC) from Excise Department of the Concerned         Extension of Enrolment of Non Food Production (NFP) Units for Collec         Coming Soon: SKN SHOPPER APP! The Power of Price Comparison in Your Pocket - Track Prices. Set Budgets. Shop Wisely.         CariCRIS upgrades the ratings ratings of the Government of St. Kitts & Nevis        

Who We Are

The Consumer Affairs Department (CAD) is the only government agency with responsibility for consumer advocacy within the Federation and falls under the umbrella of the Ministry of Trade, Industry and Commerce & Consumer Affairs. The CAD is mandated to promote and safeguard consumer rights through the following key functions:

  •     Consumer Protection and Redress 
  •     Consumer Education and Awareness
  •     Consumer Research and Insights

What We Do 

  1. Price Monitoring: The Consumer Affairs Department (CAD) conducts biweekly price collection on items included in the Government’s Food Basket. This data is collected and stored in the basket pricing database, which the department uses to track price changes for essential commodities across businesses island-wide. These items are daily necessities for consumers. According to government regulations, items in the food basket are subject to a maximum retail markup of 25% on the landed cost for frozen goods, and 20% for dry goods. 
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Quick Links

Empowering consumers to make informed decisions while fostering accountability

Consumer Protection Laws

Consumer Protection Laws play a crucial role in safeguarding the rights of consumers, ensuring fair...

Fixed Penalties

Fixed penalties are set fines applied to specific consumer protection offenses. They allow for quick...

Price Comparisons

Price comparison is a crucial tool that enables consumers to make informed purchasing decisions by...

Complaint Form

A complaint form is a vital tool that allows consumers to report issues regarding faulty...

Educational Resources

Educational resources play a crucial role in empowering consumers by providing them with knowledge about...

Food Basket items

The Food Basket consists of essential grocery items and medication listed under Statutory Rules and...

Notice Alerts

   See All
Notice Image
I will submit the permission or NO OBJECTION CERTIFICATE (NOC) from Excise Department of the Concern...

24 Jul, 2025
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Extension of Enrolment of Non Food Production (NFP) Units for Collec

24 Jul, 2025 10:45 AM

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Coming Soon: SKN SHOPPER APP! The Power of Price Comparison in Your Pocket - Track Prices. Set Budge...

17 Jul, 2025 08:10 PM

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CariCRIS upgrades the ratings ratings of the Government of St. Kitts & Nevis

12 Jun, 2025 06:22 AM

Consumer Corner

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Gazette Notification of Central Food Safety Officer

24 Jul, 2025 11:02 AM

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The respective reporter/ media and not official

24 Jul, 2025 11:00 AM

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Understanding Your Purchasing Power

19 Jun, 2025 09:28 AM

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understand the terms of sale

23 May, 2025 01:37 PM

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Being a Smart Spender

23 May, 2025 01:37 PM

Tips and Advice

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Know Your Rights

22 Sep, 2025 08:55 AM

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Tips & Advice, Unfair contract terms

12 Jun, 2025 06:24 AM

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Tips & Advice...

03 Jun, 2025 07:23 AM

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Tips & Advice for the purchasing ability

03 Jun, 2025 07:20 AM

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Gas Saving Strategies:

03 Jun, 2025 07:00 AM

Gallery

File and Track Your Consumer Complaints with Ease

We’re here to ensure your voice is heard and your rights are protected.

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Submit

Fill out the complaint form with all necessary details.

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Acknowledgment

Receive a confirmation email with your complaint ID.

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Investigation

Your case will be reviewed by our team.

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Resolution

We will contact you with the outcome or further steps.